Overseas Telecom Inc. Seychelles

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General office

Overseas Telecom Inc.
306, Victoria House,
Victoria, Mahe
Mahe ,113269
Seychelles

Phone: +7 915 429 7626

Contact Person

Andy Shtern / CEO
Phone: +7 915 429 7626

International VoIP Wholesale Provider

Termination

Cisco Systems

IPCB.net

Kokonet

ACC

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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