Oufitel France

Oufitel is a leading International VoIP carrier, focused on delivering the best voice services trough Standard and Premium quality termination.

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General office

Oufitel
148 boulevard Ney
Paris
,75018
France

Phone: +33142527335
Site: http://www.oufitel.com

Contact Person

Ivan Huerto / International Carriers Service
Phone: +33142527335
Phone: +33669297890

International VoIP Wholesale Provider

Termination

Audiocodes

Not data

djanah France

Aianna

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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