OSH Network NZ New Zealand

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General office

OSH Network NZ
6/39 Wellington Street
hamilton
,2001
New Zealand

Phone: 64212339164

International VoIP Wholesale Provider
Network Service Provider
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
E1 Bulk Wholeseller
H.323 VoIP Gateway
Partnering for Origination and Termination
Termination

Cisco Systems

Billing system of own development

InteleFone (EconoVoip)

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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