Orca Telecom, Inc. United States

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General office

Orca Telecom, Inc.
200 SE 1st Street, Suite 510
Miami
Florida ,33131
United States

Phone: +1 (305) 374-6003
Site: http://www.orcatelecom.com

Contact Person

Augusto Quintanilla / VP of Carrier Relations
Phone: +1 (305) 374-6003
Phone: +1 (786) 586-6661

International VoIP Wholesale Provider
Internet Telephony Service Provider
VoIP Billing Software Provider
Network Service Provider

Phone To Phone
Gatekeepering
Outsourced Billing
IP devices
Termination
Call Routing VoIP Solutions

Cisco Systems

IP Phone

Digital Talk

Information Management Group

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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