OrbisTelecom United Kingdom
Orbis Telecom specialises in providing business class communication solutions based upon the latest in VoIP technology. We currently provide VoIP solutions across the UK and supply a vast range of customers from end users to businesses. We concentrate on
Orbis Telecom specialises in providing business class communication solutions based upon the latest in VoIP technology. We currently provide VoIP solutions across the UK and supply a vast range of customers from end users to businesses. We concentrate on making you have a winning solution.Orbis Telecom is one of the first VoIP suppliers to be able to offer a `Business Class` service to its customer base. We understand the importance to businesses of having a high quality and flexible communications system.
OrbisTelecom
12 Ettrick Road, Branksome Park,
Poole
,BH13 6LG
United Kingdom
Phone: +44 (0)845 638 0451
Phone: +44 (0)845 638 0451
Site: http://www.orbistelecom.com
Contact Person
Iain Finnett / Project and Operations Manager
Phone: +44 (0)845 638 0451
- Hardware
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Network Service Provider
- Voip consulting
- Voip Termination ISP
- Wireless Broadband
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Collaboration
- Consultancy Services
- E1 Bulk Wholeseller
- Fax To Fax
- Installation and Support Services
- IP devices
- Outsourced Billing
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Voice and Video Conferencing
- Web Call
- Web To Phone
- Cisco Systems
- Huawei VoIP Products
- Vegastream
- Billing system of own development
- Custom Open Source Billing Solution
- Oracle Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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