Oraciti Consulting Pakistan
General office
Oraciti Consulting
G-9 Kawish Crown Plaza
Karachi
Sindh
Pakistan
Phone: +922134331010
Phone: +922134330829
Site: http://www.oraciti.com
Contact Person
Mujahid Akhter / Manager
Phone: +922134331010
Phone: +923018222729
Oraciti Consulting
G-9 Kawish Crown Plaza
Karachi
Sindh
Pakistan
Phone: +922134331010
Phone: +922134330829
Site: http://www.oraciti.com
Contact Person
Mujahid Akhter / Manager
Phone: +922134331010
Phone: +923018222729
- International VoIP Wholesale Provider
- Call Center services
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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