Optimatic ICT Solutions Netherlands

Optimatic ICT Solutions is een full service ICT bedrijf voor de zakelijke markt. Met een breed pakket aan ICT services richten wij ons op de optimalisatie van uw bedrijfsautomatisering.

Optimatic ICT Solutions is een full service ICT bedrijf voor de zakelijke markt. Met een breed pakket aan ICT services richten wij ons op de optimalisatie van uw bedrijfsautomatisering. Ruime businesskennis en jarenlange ICT ervaring maken Optimatic tot d

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General office

Optimatic ICT Solutions
Vechtesteinlaan 12-16
Utrecht
Utrecht ,3505 BD
Netherlands

Phone: +31 (0)30 244 0266
Site: http://www.optimatic.nl

Contact Person

Optimatic ICT Solutions / Sales
Phone: +31 (0)30 244 8902

Hardware
Voip consulting

Consultancy Services

Maezenet BV

Qlub telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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