Optigate Networks Inc. United States

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General office

Optigate Networks Inc.
40356 Oak park Way Ste V
Oakhurst
Ca ,93644
United States

Phone: +1 559-692-2977
Contact Person

Robert Marquez / Director VoIP Sales
Phone: +1 858 748 0679
Phone: +1 858 395 0341
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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