Openfax Worlwide United States

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General office

Openfax Worlwide
2303 Randall Rd Suite 239
Carpentersville
il ,60110
United States

Phone: 866-673-6329
Phone: 847-221-1977
Site: http://www.openfax.com

Contact Person

Bryan Javor / SVP
Phone: 847-221-1977
Phone: 847-354-1243

International VoIP Wholesale Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Data Conferencing
Fax To Fax
Phone To PC
Phone To Phone
SIP VoIP Gateway
System Integration
Voice and Video Conferencing
Web To Phone

Cisco Systems

Custom Open Source Billing Solution

Aarvy LLC

Voip Earth

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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