The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Company Alphatalk Communications (HongKong) is created in 2001. The basic purpose of the company - development of a perspective direction of transfer of the traffic between Russia and the countries of the Asian region.