The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
4DVISION is a privately held Colorado company. Established in 1995 4DVISION has evolved from a software development company into a Internet Service Provider. 4DVISION is committed to providing excellent services at a reasonable price.