ONparleVoip Canada

French voip provider for business in Quebec

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General office

ONparleVoip
Montreal
Quebec
Canada

Site: http://www.onparlevoip.com

7, 10 and 11 digit dialling
A-Z Termination
Hosted PBX Service Provider
Voip Termination ISP

Alternate Caller ID
Analog Adapters
Auto-attendant
BYOD support
Call Forwarding
Call Logs
Call Transfer
Call Waiting
Caller ID
Caller ID Blocking
Custom Greetings
DID Support
Do Not Disturb
Enhanced Voicemail
Extentions
Find Me, Follow Me
Greetings
Hosted PBX
Hosted VoIP
Local Numbers
Music on Hold
Outgoing CID Number and Name
Sip Trunking
SIP VoIP Gateway
Termination
Virtual PBX
Voicemail
VoIP Service
VoIP services

Asterisk
Cisco Systems
Cisco Systems
grandstream
SIP softphones

Not data

BroadConnect

Primus Business Services

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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