One Contact Large scale Business VOIP deployments Australia

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One Contact Large scale Business VOIP deployments
116/396 Scarborough Beach Rd
Osborne Park
Western Australia ,6017
Australia

Phone: 64654357
Site: http://www.onecontact.com.au

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
Voip consulting

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
PC to Phone
Phone To Phone
Project Mangement Services
Web Call
Web To Phone

Cisco Systems

None

VoNEX Australian hosted VoIP PBX for busines

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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