Oblcom Swiss AG Switzerland
Oblcom Swiss AG delivers global services of voice wholesale since 2006. Our business priority is guaranteed fax/CLI/roaming termination via direct routes.
- A-Z Termination
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
VcallWorld
VCallWorld, Telecom was formed for the expressed purpose of providing customer centric VoIP services. By customer centric we mean that our customers will get responsive service from the VCallWorld, team regardless of how significant or insignificant the
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