O Fone Communications AG Switzerland
O-FONE Communications AG is a Swiss based privately held telecommunications provider lead by a team of professionals coming from different fields in the communications and other industry, each with years of experience in his expertise areas.
O-FONE Communications AG is a Swiss based privately held telecommunications provider lead by a team of professionals coming from different fields in the communications and other industry, each with years of experience in his expertise areas.
Today mobile users, private or business, has to pay high rates for phone calls to their mobile carriers while roaming and bound to their home carriers for long contracts. O-FONE is a provider of low-cost, high-quality, Voice over IP services allowing its customers to use their mobile phones to make inexpensive or even free calls from their mobile phone while at home, office or roaming without the need to use their GSM carriers, thus saving up to 90% of roaming costs..
O-FONE allows private and business customers to be ZoneFree
O Fone Communications AG
Neubruchstrasse
Winterthur
,CH-8406
Switzerland
Phone: +41(0)525770134
Site: http://www.o-fone.com
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- SIP Billing
- VoIP Billing Software Provider
- Voip consulting
- Voip Termination ISP
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Consultancy Services
- Outsourced Billing
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Web Call
- Web To Phone
- Audiocodes
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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