Nucom Technology, Inc. United States
Nucom Technology, Inc. offers Internet telephony communication services worldwide. Featuring with low cost, quick to market and advanced technology as well as the company''s 24x7 support services. Nucom provides high quality wholesale as well as retail VO
Nucom Technology, Inc. offers Internet telephony communication services worldwide. Featuring with low cost, quick to market and advanced technology as well as the company''s 24x7 support services. Nucom provides high quality wholesale as well as retail VOIP services.
General office
Nucom Technology, Inc.
12020 Sunrise Valley Dr. Suite 100
Reston
VA ,20191
United States
Phone: +1 7036510200
Site: http://www.nucomtech.com
Nucom Technology, Inc.
12020 Sunrise Valley Dr. Suite 100
Reston
VA ,20191
United States
Phone: +1 7036510200
Site: http://www.nucomtech.com
- International VoIP Wholesale Provider
- Billing Software
- E1 Bulk Wholeseller
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Termination
- Cisco Systems
- Quintum
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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