NSMOOTH TRADING ENTERPRISE cc South Africa

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General office

NSMOOTH TRADING ENTERPRISE cc
403 block xx east
soshanguve
gauteng ,0164
South Africa

Phone: +27 726913444

Contact Person

Ndlovu Dhlamini / CEO
Phone: +27 726913444
Phone: +27 726913444

Internet Telephony Service Provider

Web Call

SIP softphones

Not data

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Heita Call Shop

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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