The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
PanTerra Networks Inc.
PanTerra''''''''s WorldSmart delivers cloud-based unified communications to businesses around the world, integrating business VoIP, web and desktop collaboration, digital fax, instant messaging, presence, mixed medium group conferencing and call center se
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