The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
ShoreTel Sky is the modern phone system for today’s agile, mobile and always-on company. While other cloud-communications companies have added business VoIP services as an afterthought, hosted VoIP is the heart of ShoreTel Sky.