Novolink Communications United States

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General office

Novolink Communications
699 S Friendswood Dr, Suite 103
Friendswood
TX ,77546
United States

Phone: +1-281-652-4800
Phone: +1-281-652-4802
Site: http://www.novolink.net

Contact Person

Beth Newhouse / v.p. international sales
Phone: +1-281-652-4976
Phone: +1-281-804-7303

Voip Termination ISP

Call Routing VoIP Solutions
IP devices
Partnering for Origination and Termination
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Cisco Systems

Our Own ASP Solution

NexBoom

MichTel Communications, LLC

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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