NovaTel Ltd. United States

NovaTel, Ltd. is a leading provider of international long distance services. NovaTel provides international origination and termination to: Mexico, Central America, South America, Middle East, Europe, Asia and the rest-of-the-world. In addition, NovaTel

NovaTel, Ltd. is a leading provider of international long distance services. NovaTel provides international origination and termination to: Mexico, Central America, South America, Middle East, Europe, Asia and the rest-of-the-world. In addition, NovaTel is the leading provider of long distance services for offshore contact centers (call centers) located in India, the Philippines, and Mexico. NovaTel has become a "one-stop-shop" for both long distance carriers and offshore contact centers. NovaTel`s name has become synonymous with quality.Over the past four years NovaTel has emerged as one of the fastest growing carrier-to-carrier providers in the industry. NovaTel provides cost-effective, service-enriched wholesale transmission of phone calls worldwide. Its clients include: Tier I, Tier II, and Tier III Long Distance Carriers, Inter-Exchange Carriers (IXCs), Competitive Local Exchange Carriers (CLECs), Prepaid Providers and Offshore Call Centers. Because of the quality of its services and its reputation, NovaTel is positioned for significant expansion in the coming months and years.NovaTel means REAL value for its customers.Real Cutting-Edge Technology: NovaTel was a pioneer in Voice over Internet Protocol (VoIP) Technologies. NovaTel was one of the first VoIP carriers to provide an H323, SIP and SS7 integrated network. NovaTel was a beta-tester for VeriSign (for the next generation of SS7) and Cisco Systems. As a result its customers can expect NovaTel to deliver the most advanced VoIP network capabilities anywhere.Real International Presence: Although Mexico remains its foundation, NovaTel offers coverage for the rest-of-the-world (A2Z) at extremely competitive rates. Through its strategic and direct relationships with foreign PTTs and international carriers, NovaTel continues to expand its services worldwide.Real Experience: The world of VoIP is relatively new. Yet, NovaTel`s engineering team has been involved with this dynamic technology since its inception. NovaTel`s extensive background and experience in practically every aspect of the telecommunications industry has positioned the Company as an industry leader in VoIP Technologies.

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General office

NovaTel Ltd.
11550 IH-10 West, Suite 110
San Antonio
Texas ,78230
United States

Phone: +1 210-698-8005
Site: http://www.novatelnetworks.com
Contact Person

Robert Gilbert / Sr Executive International Sales
Phone: +1 210-698-8005
  • International VoIP Wholesale Provider
  • Termination
  • Cisco Systems
  • Proprietary

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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