Novanet Technologies Ltd. India
A pioneer of VoIP solutions, Novanet has been involved with VoIP technology since the time of its early adoption. We process over 2,50,000 calls every day and offer world-class services to our clientele around the world. Our strategic interconnect with va
A pioneer of VoIP solutions, Novanet has been involved with VoIP technology since the time of its early adoption. We process over 2,50,000 calls every day and offer world-class services to our clientele around the world. Our strategic interconnect with various Tier 1 carriers worldwide enables us to provide quality access to countries in every continent. Apart from termination and origination, we provide Media Gateways to interconnect circuit switching networks with IP based networks.
Novanet is backed by state-of-the-art infrastructure and managed by seasoned technical staff offering you reliable 24/7 support. We partner with industry leaders such as Cisco Systems and Audio Codes.
We are focused on delivering compelling value and ensuring customer delight with reliable VoIP solutions.
Novanet Technologies Ltd.
Plot # X-16, 14th Street, Phase II, MIDC, Andheri(E)
Mumbai
Maharashtra ,400093
India
Phone: +91 569 243 51
Site: http://www.novanet.net
Contact Person
Vishal Sheth / Manager Business Development
Phone: +91 5692 4351
Phone: 9324553153
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Voip consulting
- Call Routing VoIP Solutions
- IP devices
- Phone To Phone
- SIP VoIP Gateway
- System Integration
- Termination
- Audiocodes
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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