Norby Telecom Estonia
Norby Telecom
P?rnu mnt 102C
Tallin
,11312
Estonia
Phone: +372 666 1000
Site: http://www.norby.ee/
Contact Person
Saulius Balčiūnas / Sales director
Phone: 37052041505
Phone: 37068550042
P?rnu mnt 102C
Tallin
,11312
Estonia
Phone: +372 666 1000
Site: http://www.norby.ee/
Contact Person
Saulius Balčiūnas / Sales director
Phone: 37052041505
Phone: 37068550042
- Internet Telephony Service Provider
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Consultancy Services
- Fax To Fax
- Installation and Support Services
- IP devices
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Voice and Video Conferencing
- Cisco Systems
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
MCI International Wholesale
MCI is the United States` second largest long distance company for residential customers. In April 2002, MCI launched The Neighborhood built by MCI, the industry`s first truly any-distance, all-inclusive offering combining local and nationwide long distan
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