Nodo53 Spain
General office
Nodo53
C/ Albasanz 71
Madrid
Madrid ,28037
Spain
Phone: +34 670 793 825
Site: http://www.nodo53.es
Contact Person
Xavier Mancheno / Project Manager
Phone: +34 670 793 825
Nodo53
C/ Albasanz 71
Madrid
Madrid ,28037
Spain
Phone: +34 670 793 825
Site: http://www.nodo53.es
Contact Person
Xavier Mancheno / Project Manager
Phone: +34 670 793 825
- International VoIP Wholesale Provider
- Billing Software
- Call Routing VoIP Solutions
- Consultancy Services
- Fax To Fax
- Gatekeepering
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- Matrix
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- SIP VoIP Gateway
- Termination
- Web Call
- Web To Phone
- Cisco Systems
- Clarent
- Lucent
- Quintum
- Vegastream
- Billing system of own development
- Matrix
- Oracle Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Telekom Srbija
Telekom Srbija" a.d. with its head office in Belgrade, Takovska 2, was incorporated as a joint stock company in June 1997. In direct sale, 49% of share capital worth DEM 1.568 billion was privatized - 29% was purchased by Italian STET and 20% by Greek OTE
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