nimbuzvoip India

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General office

nimbuzvoip
nimbuzvoip
calicut
kerala ,673573
India

Phone: +91-9809237576
Phone: +966544846737
Site: http://www.nimbuzvoip.com

Contact Person

jabi muhammed / marketing
Phone: +91 9809237576
Phone: +966544846737

Internet Telephony Service Provider

Call Routing VoIP Solutions

iTele Switch

iTel Billing

Mabrook Media Technologies

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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