Nimble Networks Sdn Bhd Malaysia

Your rate:

Rating: 0/0.00/5

General office

Nimble Networks Sdn Bhd
D1-3A-1 Solaris Dutamas
Mont Kiara
KL ,50480
Malaysia

Phone: +60320274740
Phone: +60320274741
Site: http://www.nimblecalls.com

Contact Person

Gravin Kumar / 50480
Phone: +60320274740
Phone: +60123331336

Voip Termination ISP

System Integration

Asterisk

a2billing

1001tech IPvox

SM TELECOMMUNICATION SDN BHD

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI