NILTEL Communications Ltd United Kingdom

Niltel Communications is an exciting new service designed to save you money and improve how you communicate.

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General office

NILTEL Communications Ltd
22 Belsize Rd
Harrow
Middlesex ,HA3 6JJ
United Kingdom

Phone: +44-7970-177 798
Site: http://www.niltel.com

Contact Person

Mitesh Patel / Managing Director
Phone: +44-7970-177 798
Phone: +44-7970-177 798

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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