NHI Networks United States

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General office

NHI Networks
1200 W. 7th St
Los Angeles
CA ,90017
United States

Phone: +1 818 516-7923
Site: http://www.nhinetworks.com

Contact Person

Dan Medford / VP of VoIP Sales
Phone: +1 818 516-7923

International VoIP Wholesale Provider
Internet Telephony Service Provider
Hosted VoIP billing service provider
Voip Termination ISP
VoIP Billing Software Provider
Network Service Provider
Voip consulting
SIP Billing

Phone To Phone
Phone To PC
Gatekeepering
Outsourced Billing
IP devices
Collaboration
Termination
Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Partnering for Origination and Termination
Project Mangement Services
System Integration
Consultancy Services
Installation and Support Services

Cisco Systems
VocalTec
Quintum

Oracle Based own system
Custom Open Source Billing Solution
Billing system of own development

NHI Networks

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Call forwarding to your mobile or landline phone. Forwarding to SIP and Skype is free. Fax forwarding to your e-mail.

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NHI Networks United States

Silent Monitoring

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