NGTEC Mongolia

History of NGTEC Corporation goes back to 1993 and closely connected with foundation of the Newcom Group (www.newcom.mn), a first company to provide telecom solutions and system integrations which then has grown into today

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General office

NGTEC
Sukhbaatar district
Ulaanbaatar
,210524
Mongolia

Phone: 315339
Site: http://www.ngtec.mn

Internet Telephony Service Provider

H.323 VoIP Gateway
Matrix
SIP VoIP Gateway
System Integration

Cisco Systems

None

Tunamalcom LLC

IT mongolia

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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