NGP Telecom, INC United States

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General office

NGP Telecom, INC
7 Stysly Ln.
Spring Valley
New York ,10977
United States

Phone: 2122022176
Site: http://NGP-Telecom.com

Contact Person

Yakki Ross / Director of Marketing
Phone: +1 212 202 2176
Phone: +1 646 512 4900

International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip Termination ISP

E1 Bulk Wholeseller
H.323 Wireless/ GSM VoIP Solutions
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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