NGN TELECOM Kazakhstan
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Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
LIGA Telecom
LIGA Telecom serves more than 600 carriers, ranging from the world''s largest telecom carriers to innovative, emerging providers. LIGA Telecom can enhance the success of your international business with our unmatched portfolio of international voice produ
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