The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Greetings from ARTSCOM Limited. We are a VSP Licensed company authorized by BTRC(BANGLADESH TELECOM REGULATORY COMMISSION ). We are directly connected with IGW companies in Bangladesh .