Nfon AG Germany
nfon is an IP-Centrex provider for enterprise customers. As the German market leader, nfon offers its technology also as a white label solution to other providers.
nfon deliver virtual PBX services to business between 10 an 1000+ extensions (Germany and Austria). Reference customers available in all verticals an categories. don''t hesitate to ask us.
- We''re constantly looking for international providers that are interested in white labling the nfon platform.
- We''re constantly looking for international termination partners.
Nfon AG
Leonrodstr. 68
Munich
,80638
Germany
Phone: +49 8945300-0
Site: http://www.nfon.net
- Cloud-based Unified Communications Service Provider
- Call Back
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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