The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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The technical company MAVARA is a nation-wide Iran operator, established in Shiraz in March, 1999. The activities of this company contains: Installing and Technical Support of ISP`s, VPN, LAN, WAN, Wirelss LAN`s. provide E1 services and dialup connections
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