Nextel Alliance

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General office

Nextel Alliance
Boso-Bolo 57
Kinshasa
Kinshasa

Phone: +24 3815456019
Site: http://www.allocallback.com

Contact Person

Henrique Joachim NSOMI / CEO
Phone: +32 28888466
Phone: +32 498219096

International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
Voip Termination ISP

Call Back
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Call shop solution
Collaboration
Fax To Fax
gsm voip solutions
PC to Phone
Phone To Phone
System Integration
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Virtual PBX
Voice and Video Conferencing
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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