NextCarrier Telecom United States

Founded in 2002, Nextcarrier Telecom is an FCC 214 licensed carrier providing a wide array of value added products and services for the telecommunications industry, including internation voice traffic products and calling card services.

The company brings a wide scope of knowledge, experience, and a global presence to their services, aimed at voice carriers, cable companies, VoIP providers, and calling card operators, who require unparalleled toll quality and customer service tailored to meet their distinct needs.

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General office

NextCarrier Telecom
11 Broadway 18th Floor
New York
NY ,10004
United States

Phone: 212-709-4200
Site: http://www.nextcarrier.com

Contact Person

Jessica Van Lenten / Financial Controller
Phone: 2127094248

International VoIP Wholesale Provider

Termination

Cisco Systems

Our Own ASP Solution

Color Broadband Inc.

Voice Stream Data

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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