Next Way Technology SA Argentina

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General office

Next Way Technology SA
Independencia 222 - 5 B
Cordoba
Cordoba ,5000
Argentina

Phone: 543515690305
Phone: 543516399190
Site: http://www.nextwaytechnology.com

Contact Person

Tristan Federico / CEO
Phone: 543515690305
Phone: 5493516688187

International VoIP Wholesale Provider
VoIP Billing Software Provider
Voip Termination ISP

Billing Software
H.323 Softswitch & CPE
SIP Softswitch & CPE
Termination

Cisco Systems
Quintum

Billing system of own development
Telco Solutions Billing System

Next Way Technology SA

IP VOICE

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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