Next Voip Solutions GmbH Germany

Next Voip Solutions ist ein Unternehmen, dass sich verschrieben hat, f

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General office

Next Voip Solutions GmbH
Am Goldsteinpark 38
Frankfurt am Main
,60529
Germany

Phone: 496920325129
Site: http://www.nextvoipsolutions.de

International VoIP Wholesale Provider
Voip consulting
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
H.323 VoIP Gateway
Installation and Support Services
IP devices
Partnering for Origination and Termination
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination

Cisco Systems

Billing system of own development

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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