NEXEN Italy

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General office

NEXEN
VIA S.LUCIA 29
NAPOLI
,80132
Italy

Phone: +39.3333662923
Site: http://WWW.NEXENCOMPUTER.COM

Contact Person

Ivano Di Leva
Phone: +39.3333662923

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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