NexBoom United States

http://www.voip-boom.com Originally founded in 2004 as Champion Communications, NexBoom is headquartered in Greenville, South Carolina. In the early days of the company, Champion became an industry leader in the promotion of Voice over Internet Protocol (

Originally founded in 2004 as Champion Communications, NexBoom is headquartered in Greenville, South Carolina. In the early days of the company, Champion became an industry leader in the promotion of Voice over Internet Protocol (VoIP) services. By tapping into the powerful marketing model known as network marketing, Champion grew to be one of the largest resellers of one of the most robust VoIP services in the country.The transformation into the NexBoom brand took place in January, 2006 when the company decided to take a new direction. Using VoIP as an initial springboard, NexBoom worked to create global distribution points for communication technologies and cutting edge products and services. By keeping the same marketing model and adding new cutting edge products and services to the mix, NexBoom is positioned to create immediate exposure to the very latest technologies, products, services and gadgets--on a world-wide scale.

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General office

NexBoom
805 Jones Road
Mount Ulla
NC ,28125
United States

Phone: +1-(704)746-9099
Phone: +1-(704)307-3031
Site: http://www.voip-boom.com

Contact Person

Amber Lipscomb / Independent Marketing Executive
Phone: +1-(704)-746-9099
Phone: +1-(704)-307-3031

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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