Newik.net China
Provide VoIP connection worldwide. Free calls to China mobile and landline, landline UK, USA, Canada, Moscow, St-Petersburg. 30 days money back guarantee.
General office
Newik.net
115 Street Road Road Town
Běijīng
China
Newik.net
115 Street Road Road Town
Běijīng
China
- Internet Telephony Service Provider
- PC to Phone
- Cisco Systems
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Scentel
Scentel offers a complete communication solution for companies of all shapes and sizes, and has developed a unique VoIP solution that guarantees best rate quality, fail-over and redundancy.
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