New Shine Digital Technology Co., Ltd Taiwan

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General office

New Shine Digital Technology Co., Ltd
No., 17 , Alley 3 , Lane 38 , Jung Yi Str., Taichung City
Taichung City
Asia ,403
Taiwan

Phone: +886 423 177 938
Site: http://www.new-shine.com

Contact Person

Bond Lin / President
Phone: +886 423 177 938
Phone: +886 910 561 0305

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
Wireless Broadband

Call Routing VoIP Solutions
IP devices
System Integration

Cisco Systems
Lucent

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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