Neural Networks Data Services Australia

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General office

Neural Networks Data Services
PO BOX 12234, George St
Brisbane
Queensland ,4000
Australia

Phone: 1800638725
Phone: 0731714320
Site: http://www.Neural.com.au

Contact Person

Dave Swinton / Lead Voice Engineer
Phone: 731235311
Phone: 448295765

3-Way Calling
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip Termination ISP
wholesale VoIP
Wholesale VoIP Carrier

3-Way Calling
Agent Dashboard License
Agent Mobility
Agent Virtualization
Alternate Caller ID
Alternate Routing Options
Analog Adapters
Anonymous Call Rejection
Answering Rules
Audio Codec’s: G.729, G.711
Auto-attendant
Automatic Call-back
Billing Software
Blacklist
Busy Lamp Field (BLF)
BYOD support
Call Back
Call Center services
Call Controller
Call filter
Call Forwarding
Call Handling
Call Intercept
Call Logs
Call Me Now
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
Call Transfer
Call Waiting
Call Waiting With Caller ID
Caller ID
Caller ID Blocking
Caller ID Control
Classes of Service
Click To Call
Click to Call Me
Cloud PBX
Codec
Collaboration
Conference Bridge
Conference Phones
Conferencing
Consultancy Services
CRM Migration
Custom Greetings
Custom Ring Back
Customizable Greetings
Data Conferencing
Desk Phones
Detail & Phone Usage Summary Reports
Dial-by-Name Directory
DID Support
Directed Call Pick Up
Directory Number Hunting
Distinctive Ring
DNIS Support
Do Not Disturb
E1 Bulk Wholeseller
E1/T1
E911 Support
Email to Fax, and vice versa
Enhanced Outgoing Calling Plan
Enhanced Voicemail
Entrance Greeting and Queue Announcements
Extentions
External/Internal Transfer
Failover
Fax To Fax
Find Me, Follow Me
Flash on Hold
Forced Delivery of Calls
Free In-Network Calling
Gatekeepering
Greetings
Group Paging
gsm voip solutions
H.323 Softswitch & CPE

Cisco Systems
Cisco Systems
Digium
Linksys
SIP softphones

Billing system of own development
Billing system of own development
Wholesale VoIP services

Neural Networks Data Services

Intertel

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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