Netplan Internet Solutions Ltd. United Kingdom

Welcome to Netplan Internet Solutions, expert hosting solutions with peerless management combined with multiple carrier networks at multiple primary datacentres. Netplan are a partner you can rely on to deliver your exact hosting and Internet requirements with complete confidence.

On site technicians at all locations 24 hours a day, 365 days a year. Dedicated technical support engineers familiar with your architecture, can resolve your configuration and technical issues swiftly and efficiently.

Round the clock monitoring and management means round the clock reassurance that your customers can reach your web site all day every day.

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General office

Netplan Internet Solutions Ltd.
C1 Generator Hall, Electric Wharf,
Coventry,
Warwickshire ,CV1 4JL
United Kingdom

Phone: + 44(0) 207 1170047
Phone: + 44(0) 207 1170047
Site: http://www.netplan.co.uk

Contact Person

Nina Gill / Business Development Manager
Phone: + 44(0) 207 1170047

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip Termination ISP
Wireless Broadband

Call Routing VoIP Solutions
Collaboration
E1 Bulk Wholeseller
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Our Own ASP Solution

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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