Neo Telecoms France
Neo Telecoms
Telecity Datacenter - 45 rue Victor Hugo AUbervilliers
Paris
France ,93300
France
Phone: +33 149 970 740
Site: http://www.voixp.net
Contact Person
Didier Soucheyre / President
Phone: +33 149 970 741
Phone: +33 677 034 671
Telecity Datacenter - 45 rue Victor Hugo AUbervilliers
Paris
France ,93300
France
Phone: +33 149 970 740
Site: http://www.voixp.net
Contact Person
Didier Soucheyre / President
Phone: +33 149 970 741
Phone: +33 677 034 671
- Network Service Provider
- Voip Termination ISP
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Gatekeepering
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- Termination
- Cisco Systems
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
VoIP Express Ltd
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