NCS Voice United States

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NCS Voice
PO Box 673
Domestic & International
Florida ,32686
United States

Phone: 8773441985

Contact Person

NCS Voice Sales / Sales Dept. Mgmt.
Phone: 877-344-1985
Phone: 253-243-2519

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
Wireless Broadband

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Data Conferencing
E1 Bulk Wholeseller
Fax To Fax
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
vFone
Voice and Video Conferencing
Web Call
Web To Phone

Audiocodes
Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways
Cisco Systems
Dialogic Based
Huawei VoIP Products
Netvox
Quintum
Sonus Network
Telica
vFone
VocalTec
Welltech
Yoda

AA VoIP Enabler
Absolute
Billing system of own development
Custom Open Source Billing Solution
D-TAC
Dialogue Billing
ETS Billing
Forte-IT
GSM-Central
InfoLink
Inter-Call.com Billing
IP Phone
Java Based own system
K2 Power Bill
KSN billing
NACT - UNIX Platform
Oracle Based own system
Our Own ASP Solution
ProfitBilling
Proprietary
QBill
Tario billing
Telco Solutions Billing System
TeleCount Wholesale Billing
Trabas
VoiceMaster
VPAN

Capratel, Inc

NCS Voice

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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