Nacionalinis Telekomunikaciju Tinklas Lithuania

JSC Nacionalinis Telekomunikacij

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General office

Nacionalinis Telekomunikaciju Tinklas
Zemaites 26
Vilnius
,LT-03201
Lithuania

Phone: 37070000036
Phone: 37052056000
Site: http://www.ntt.lt

Contact Person

Antanas Masevicius / CTO
Phone: 37070000031

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UAB Solocomas

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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