N3S Tunisia

N3S Integrateur VOIP TUNISIE MAGHREB EUROPE

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General office

N3S
Avenue 1 Juin Sakiet Ezzit
Sfax
,3031
Tunisia

Phone: +216 74 85 60 06
Site: http://www.n3s.com.tn

Hardware
Voip consulting

Not data

Asterisk
Audiocodes
grandstream
SIP softphones

IP Phone

Digivoip Tunisia

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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