MyVoipShop Netherlands

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General office

MyVoipShop
Bisonspoor 8000
Maarssen
Utrecht ,3605 LT
Netherlands

Phone: +31346283992
Site: http://www.myvoipshop.nl

Contact Person

John Voskamp / Sales
Phone: +31346283992

3-Way Calling
7, 10 and 11 digit dialling
did numbers provider
Hardware
Hosted PBX Service Provider
Hosted VoIP billing service provider
Internet Fax Service Provider
Internet Telephony Service Provider
Mobile VoIP
Network Service Provider

3-Way Calling
7, 10 and 11 digit dialling
Audio Codec’s: G.729, G.711
Automatic Call-back
Call Back
Call Center services
Call Controller
Call filter
Call Forwarding
Call Logs
Call Waiting With Caller ID
Conference Phones
Hosted PBX
Hosted VoIP
Sip Trunking
SIP VoIP Gateway
Video Codec: H.263 H.264
Web Interface

Asterisk

None

VoipQ

Ipnexcomm

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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