MWVoIP Mexico

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General office

MWVoIP
Tijuana
Tijuana
Baja California ,22000
Mexico

Phone: 5216642541967
Site: http://www.mwvoip.com

Contact Person

Saul Torres / Director
Phone: 5216642541967

International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
Wireless Broadband

Call Routing VoIP Solutions
E1 Bulk Wholeseller
H.323 VoIP Gateway
IP devices
Termination

Audiocodes
Lucent
Quintum

Billing system of own development

Actica Consulting

TLfonum. inc.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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